Privacy Policy
Effective Date: 9 Feb 2026
At Raq Enterprise, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, use our services, or interact with us in any way.
By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information to improve your experience and provide you with the best service possible. The information we collect includes:
1.1. Personal Information
Personal information is information that can be used to identify you. This may include:
Name
Email address
Phone number
Mailing address
Payment information (if applicable)
1.2. Non-Personal Information
We also collect non-personal information that does not directly identify you. This may include:
Browser type and version
Device type and operating system
IP address
Referring website (the website you visited before ours)
Pages you visit on our site and the time spent on those pages
1.3. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your usage of our website. Cookies are small text files stored on your device that help us remember your preferences and improve your user experience.
You can manage cookies through your browser settings, but please note that disabling cookies may impact some functionality of the website.
2. How We Use Your Information
The information we collect is used for various purposes, including:
To provide and maintain our services
To personalize your experience and respond to your inquiries
To process transactions and send you related information (e.g., confirmation emails, invoices)
To improve our website, services, and customer support
To communicate with you about updates, promotions, and other news related to our business
To comply with legal obligations
We do not share your personal information with third parties unless necessary to fulfill a service or as required by law.
3. How We Protect Your Information
We take reasonable precautions to protect your personal information. We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect the data we collect.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We may share your personal information with third parties in the following situations:
Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our website, conducting business, or providing services to you. These third parties are obligated to protect your information and may only use it for the purposes specified by us.
Legal Requirements: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes, protect our rights, or investigate potential fraud.
We do not sell or rent your personal information to third parties.
5. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data. These rights may include:
Access to your data: You can request a copy of the personal information we hold about you.
Correction of data: You can request that we update or correct any incorrect information.
Deletion of data: You can request that we delete your personal data, subject to certain conditions.
Opt-out of marketing communications: You can opt out of receiving promotional emails by following the unsubscribe link provided in the emails.
If you would like to exercise any of these rights, please contact us using the contact information below.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children’s Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated. We encourage you to review this Privacy Policy periodically for any updates.
By continuing to use our website after we make changes to this Privacy Policy, you accept the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Raq Enterprise
12, Jln Klang